I want to leave a brief recommendation for players to take into account to avoid being in this situation directly or indirectly.

1 - Do not create multiple accounts (it’s obvious, but it is important to emphasize it)
2 - If you ever created an account and for some reason forgot your login details, do not create another one, contact support first.
3 - Do not use VPNs, some VPNs reuse IP addresses, and this IP could be assigned to another user, mixing their footprints on the site.
4 - Hire dedicated internet services with a fixed IP that do not use dynamic IP addresses; the same thing could happen as with the VPN.
5 - Carefully read the casino rules, and strictly adhere to them.