@holydarkness can you request to your contact to explain what’s really on this issue. The game involved here is live games particularly sicbo which is very hard to cheat using multiple account(can’t think of way on how to cheat on this game).

Because, they seem just using the multiple account mistake of the OP just to avoid the payout here. I’m curious on what’s the potential abused here to give us closure on this kind of issue.

This is alarming as live games player myself if ever I won big, there’s a chance that multiple account reason might be use to anyone.