Hello, we have added kano.is pool support in the MinerBox monitoring app based on our users request but seems our US processing server IP is blocked by pool and we have complains that users facing accounts monitoring issues, so we need some support from tech staff for resolving issue. We PM the details regarding API calls and IP address to "kano (OP)" please check, if it's disrupting pool server please let us know and we will delist pool support from app and inform users, thanks.
It was permanently blocked a few months back for accessing the API with many random garbage usernames,
and usernames with hex codes in them.
The two usernames that were valid before the flurry of invalid usernames,
were accessing the API way more often than the limit and way more often than what you said in PM,
so I take it you have no control over that access rate so you should set it like other apps:
access the pool from the app, not pass their information to your servers,
that way when the user exceeds the rate, only that user is blocked.