don't you have previous bills tying you to the old address where you lived? anyway, seeing that you continued gambling on their website knowing well that you are on a restricted region and even used a VPN to bypass it, I don't know whether you'll get your money out of their website or not.
just curious, have you said to them that you now live in another country and the country is a restricted one? if so, have they said anything about it?
No I have not - I still have address in the BVI so i submitted that. hopefully they pay me back, its 15k
Sad outcome and shuffle being a legit platform and willing to build a transparent system and community, there may likely look into your cases if you are lucky enough to get a fair judgment, but certainly, this is not going to be an easy case to handle.
Always avoid the use of a VPN and if eventually you use a VPN make sure you maintain a low transaction and only gamble to have fun, instead of aiming at profits from the gambling, I am sure that the 15k locked money is a winning from the same casino to for sure you should have withdrawn right from when your balance was still in hundreds of dollars.