Yeah it's just like that, koetse will check to see if you've got any frozen cards in your account and then replace them for free.
So I ask what the procedure is.
If you see the quoted post, he also said that all requests for refunds or replacements of frozen cards have been resolved. As the problem happened, it would not be bad if they wrote the procedure that is needed in both cases. I didn't find much about it on the site either.