I have no sc in my account to redeem so there will not be anything available no matter which currency I choose. The available balance shown is in LTC. And only shows on that one page. Anywhere else I go to check my balance shoes there is none because the Ltc isn’t recognized on the US site as being a usable currency. If you can have them convert the Ltc on my account back to SC that would be perfect and solve the entire issue.
Understood. If I may throw an educated guess, they [my contact] probably have passed the info and initiate the instruction to undergo the chain-of-interdepartment-communication, and perhaps we jumped too soon, that we assume the conversion where you're credited with SC and your LTC will be removed from your balance has been completed, while [as we can still see your LTC while it should be gone and replaced by SC] it's actually still being processed.
I'll still inquire both image to my contact, and there is a big probability they will not answer in a couple of minutes or hours. I know it will be asking you very much, again, but perhaps take a couple more hours? See if my theory is correct and the order is currently whizzing in the pipeline as we speak and still being processed, which means it'll fix itself in a couple of hours.
If not though, I'll chase my contact with an explanation of both images [why it still shows LTC and not SC, and why it still says negligible amount of SC is redeemable] when they're available.
I had $1500 of SC in my account which I tried to withdraw during the withdrawal process it asked which coin I wanted to convert my SC to in order for them to transfer it to my wallet because SC isn’t a crypto coin just a sweeps coin used on there platform. During the withdrawal process it failed due to an audit because I guess the amount. During the audit the funds where considered locked and had already been converted to the coin I choose to use to withdraw “LTC” after I passed the advance KYC instead of just re initiating the withdrawal they simply released the funds which had already been converted from SC to LTC “They shouldn’t of done this and just approved my withdrawal request “. But the system didn’t automatically convert my withdrawal back to SC and instead it was then returned back to my account in LTC which isn’t supported there’s no option to check LTC balance or anything. So now it shows I have 0 SC in my account it’s now an unsupported currency and there no option for me to convert it back to SC myself in order to make another withdrawal request.
Regarding this, and the LTC price fluctuation, let's try to tackle one thing at a time, if I may suggest? Let's see how this SC/LTC situation ended and how much SC were you credited at the end of it. They said that they'll credit the same amount of LTC, so I assume it'll be 1,500 USD equals of SC.
If by the end of it we got less than 1,500 USD worth of SC, though, let me try to argue with them to see if it is possible for them to throw some more to put you in the same financial situation before this mess happen. If they already think about that and the order [that's presumably is zapping through the pipeline] is actually to credit you the same amount as you first initiated, then all good.
Bottomline is, let's try to clear the SC/LTC situation, get your account credited with the SC first. Then we'll move from there, okay?