I have no sc in my account to redeem so there will not be anything available no matter which currency I choose. The available balance shown is in LTC. And only shows on that one page. Anywhere else I go to check my balance shoes there is none because the Ltc isn’t recognized on the US site as being a usable currency. If you can have them convert the Ltc on my account back to SC that would be perfect and solve the entire issue.

I had $1500 of SC in my account which I tried to withdraw during the withdrawal process it asked which coin I wanted to convert my SC to in order for them to transfer it to my wallet because SC isn’t a crypto coin just a sweeps coin used on there platform. During the withdrawal process it failed due to an audit because I guess the amount. During the audit the funds where considered locked and had already been converted to the coin I choose to use to withdraw “LTC” after I passed the advance KYC instead of just re initiating the withdrawal they simply released the funds which had already been converted from SC to LTC “They shouldn’t of done this and just approved my withdrawal request “. But the system didn’t automatically convert my withdrawal back to SC and instead it was then returned back to my account in LTC which isn’t supported there’s no option to check LTC balance or anything. So now it shows I have 0 SC in my account it’s now an unsupported currency and there no option for me to convert it back to SC myself in order to make another withdrawal request.