No, the device is not new.
Yes I got it directly from Ledger.
That's unfortunate, such issue can be pointed to hardware issue (
that can be used for RMA) since even though Ledger's closed-source "
features" are sketchy,
they wouldn't degrade their reputation even further by including a feature that'll reset their already-in-use devices at random.
Not sure what the most previous person means by checking the device settings. What would I be looking for? Can you elaborate?
It's not important, it's just a wild guess.
The user is telling you to look for "
anything" in the settings, no particular option in mind as far as I can tell.