Please help. What else can I do? I bet on basketball at other casinos and I've never had any problems. This is the first time I have encountered such theft in my life.
Their responses basically sounds like they just do not want to pay out your winnings, which is really crazy, when people lose in some casinos, everything is fine, but ones they start winning, the casinos do everything to frustrate them out of their winnings, confiscate it and close their account.
Betting syndicate and matching bets excuse does not go down well with me, if they feel you did all that, they should provide sufficient proof of it. The only think you can do right now is continue calling them out in any platform or social media that they are present in.