Good evening,
I have a friend that has had a cold wallet he has been holding for some time, and has gone to remove some of the funds from the wallet to deposit on chain to sell the tokens he has, A few BTC tokens. however after completing the deposit the amount deposited has not arrived on chain but the funds on the wallet have been removed. he has shared the hash with the support on chain and has let me know its been on going since the start of january.
He has initially reported this after 3 hours when he noticed the funds did not arrive on chain. and shared the hash with the chain.the chain has not been able to locate the funds and are referring that he has not deposited them on chain however prior to him making a large deposit he has made several small deposits on chain to test.
I have advised him since the time it would look impossible to recover the funds. as the chain is turing him away with this comment
the address he has deposited with was confirmed with the QR code provided on chain for the transaction so I cant see any reason for an error as it was not copy paste.
I have a friend that has had a cold wallet he has been holding for some time, and has gone to remove some of the funds from the wallet to deposit on chain to sell the tokens he has, A few BTC tokens. however after completing the deposit the amount deposited has not arrived on chain but the funds on the wallet have been removed. he has shared the hash with the support on chain and has let me know its been on going since the start of january.
He has initially reported this after 3 hours when he noticed the funds did not arrive on chain. and shared the hash with the chain.the chain has not been able to locate the funds and are referring that he has not deposited them on chain however prior to him making a large deposit he has made several small deposits on chain to test.
I have advised him since the time it would look impossible to recover the funds. as the chain is turing him away with this comment
the address he has deposited with was confirmed with the QR code provided on chain for the transaction so I cant see any reason for an error as it was not copy paste.