We have made a smaller deposit using the same cold wallet to the address and the tokens have arrived after about 45 to 1 hour wait. and it was not a copy paste mistake as its scanning a QR code to confirm address any ideas? the exchange is turning him away and telling him the amount was not deposited to his account
It would be easier if you provided either a Transaction Hash or a BTC wallet address from which the coins were sent.Using this data, you can easily check where your coins were sent, and then compare it with the address provided by the Bybit exchange for the deposit.