Hello dkbit98 thank you for your inquiry. We see your attempted swaps but they are expired now and no funds have been sent to the addresses requested. If you feel this is an error please contact our support at
https://kycnah.io/en/support/create/ with your swap ID and we'd be glad to help.
I was testing your exchange like I said, and after several failed attempts I finally managed to get pass all the error messages.
You should really think about adding Cancel button on the next step, because I didn't plan to complete exchange and send any transactions after everything I saw.
PS
Are this reserves showed on website correct?
XMR – 193.186278321956
And why there are no amounts for Bitcoin and eth reserves??
https://www.talkimg.com/images/2025/01/28/WW7Qv.jpegHello dkbit98,
you say you encounter errors but our error logs show no errors. We have already over 100 exchanges on kycnah since launch and no error. Can you please describe the error you experience in detail so it can be fixed immediately? Thank you.
Bitcoin and ethereum do not need reserves because reserves are for wallets to pay out, usually as cold or warm wallets but since kycnah is only sending user Monero there is no need for bitcoin or ethereum reserves until we later add option to swap BTC and ETH. Thank you again for your concern.
