We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.
this is just pathetic from your side honestly. if you really understand, you would not have unfair terms designed to confiscate players funds. and just becasue it in the term doesn't make it okay or not fraudulent.
any legit casino would at least have refunded the player deposit in this circumstance.
This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.
this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.
As we have provided you with all the available information, we consider the matter concluded from our side.
but it's not concluded from the community side.
unless you don't care, i urge you to make things right before you ruin your reputation here on the forum even more.
I completely agree with what you said. From my side, this matter is far from over. At this point, it's clear that
and accept having such a reputation rather than behaving like any other bookmaker on the planet.
That’s their choice.
—but since I live in Italy and they’re based in Costa Rica, I don’t have the expertise, the financial means, or the motivation to figure out how to resolve this, unfortunately.