Hello. Created a user at whale.io site yesterday. Is the telegram chat always super slow to respond? Been waiting for over 2 hours for response now.. More used to crypto casinos having very fast response time on live chat.
When did you contact them exactly?
I just tried to contact their customer support to see how responsive they are and they redirected me to their Telegram support bot. The bot immediately closed the ticket and marked it as "resolved"! The reason is "
It's nighttime and support is sleeping".
It’s OK for me if they don’t have 24/7 support but they should, at least, keep the ticket open or tell you when they we will be back online as nighttime for them might be daytime for some of their customers.
jmo!