I've reached that particular contact who will issue voucher, but they've been busy for the past couple of days and wasn't able to return my message yet. Plus, I am currently hospitalized, and definitely not that well that I can't focus on my device as intensely as I can.

I've left a message to their colleague to reach me and reply me soonest they can. We'll sort your case once I can sit with my contact.

Oh, in case you doubted my story of being hospitalized... here, my hand while I wrote this draft:



I'll appreciate some more patience while I am giving my best to resolve the situation for your sake. May I suggest to sit still and be assured --as I've said it in the past-- that I'll see it myself that this one got resolved.