I started writing in the chat, why isn't it working??? They told me to try using Asian countries in the VPN. But they didn't work either! Simply going through the countries, I eventually managed to somehow enable this verifier, but due to a poor network signal, the download was barely moving. I had to interrupt the verification and start it again. This time, it seemed like I was able to upload a photo of my document. But then I received a message - WE WERE UNABLE TO VERIFY YOU.
Maybe the issue has happened there for this reason. Getting back from the terms of Bk8
15.1 The Company reserves the right in its sole and absolute discretion to void any winnings, freeze and forfeit any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:
~snip~
v. you have failed to provide the identification information upon request;
So, the failed verification attempt and the delays in the further attempt has caused the problem. The representative of Bk8 casino (
BK8.Official) hasn't come in the forum since last two weeks. I guess 'BK8.Official' will take necessary steps to solve your issue when he will be available here. They have a telegram support team, but they are same as the live support team.