No, it isn’t. You have submitted your complaint on a wrong place, and you aren't going to any help from there.
Guys, does anyone of you know of any world organizations for player representation?
You may submit a complaint on
CasinoGuru, you will get help there if your issue is indeed related to KYC verification (not sportsbook). Otherwise, you may submit a complaint on
Askgamblers. They will pay you if you haven't violated the terms of the casino (except messing up in the KYC verification attempts).