Hi Birandony,

Sorry for the inconvenience,
this user was flagged as fraud identity previously hence account suspended. Upon checking it appears to be mainly due to VPN usage, as the member is using a computer to play and their phone to verify.

However, after conduct deeper checking and the consideration of concern from my side and after CMP's response indicating that reason isn't valid. We have revoke the previous action on the member and we have reactivated the account and credit back the balance to the account. We are still discussing the bonus for this member.

Thanks