Hi Birandony,
Sorry for the inconvenience,
this user was flagged as fraud identity previously hence account suspended. Upon checking it appears to be mainly due to VPN usage, as the member is using a computer to play and their phone to verify.
However, after conduct deeper checking and the consideration of concern from my side and after CMP's response indicating that reason isn't valid. We have revoke the previous action on the member and we have reactivated the account and credit back the balance to the account. We are still discussing the bonus for this member.
Thanks
situation today.
my account is unblocked.
I was allowed to withdraw money. And I have already withdrawn part of the money.
BUT there is a problem - the status of my account is "verification rejected"
every time I log into my account I see this message -
https://prnt.sc/FackhTLpnDipDear bookmaker representative. You see what situation I was in. Due to a banal misunderstanding, my account was blocked and support service responded only with an automatic message - "we are very sorry, the decision is final and cannot be changed"
Now your support service tells me to continue betting and use my account as usual.
But I am very afraid to bet now!
Tell me, can I still complete the account verification???
I want my account status to be "verified"!
Your support service wrote to me that it is not possible to pass the verification at the client's request and that it will be necessary to pass it if the security service asks for it! It turns out that everything can happen again???
Please, can you help me get the account status "verified" or give guarantees that the verification of my account has already been completed, and due to technical malfunctions there is simply no way to correct the account status!?