Hi Bitcointalk, I'd like to share our bad experience with OxaPay scam payment gateway to prevent other people getting scammed by them.
We started using OxaPay a few months ago; their promises were good: no KYC/AML, low fees, good liquidity for currency conversions, etc. To be honest, despite small issues, we were happy about their services. We were aware that website is run by a small team; their support team looked unprofessional, but at the end of the day, benefits were more than these small issues, so we processed more than 7 digits in total without a problem.
Two weeks ago, our recent withdrawals went stuck. We thought it's temporarily delayed (which happened in the past a few times) and kept using. After one day, their support team told us our account is "temporarily" frozen and we should stop using their service for now. It turns out that our account is blocked because some client sent "dirty" funds for payment. They said they want to solve the problem with refunding "dirty" funds. Which is hilarious because they don't have any AML mechanism (these "dirty" funds are already transferred to their hot wallet by the way). After arguing about this, they said "If you complete KYC, we can transfer funds to you and you deal with AML". This is totally unrelated request, however I said yes and asked for their business details because I need to trust the company asking my documents, and yes, they stopped replying
TL;DR
OxaPay scammed us for ~$11.5K by claiming that we received dirty funds. Funds might be dirty or not, but this is not something we should deal with as they don't have AML checking. Our system delivers the product as soon as it's approved by the payment gateway; if you don't have a proper AML check, you cannot block our funds. Another evil thing is that they didn't disable our payments after the account was blocked, so they could farm us more.
We started using OxaPay a few months ago; their promises were good: no KYC/AML, low fees, good liquidity for currency conversions, etc. To be honest, despite small issues, we were happy about their services. We were aware that website is run by a small team; their support team looked unprofessional, but at the end of the day, benefits were more than these small issues, so we processed more than 7 digits in total without a problem.
Two weeks ago, our recent withdrawals went stuck. We thought it's temporarily delayed (which happened in the past a few times) and kept using. After one day, their support team told us our account is "temporarily" frozen and we should stop using their service for now. It turns out that our account is blocked because some client sent "dirty" funds for payment. They said they want to solve the problem with refunding "dirty" funds. Which is hilarious because they don't have any AML mechanism (these "dirty" funds are already transferred to their hot wallet by the way). After arguing about this, they said "If you complete KYC, we can transfer funds to you and you deal with AML". This is totally unrelated request, however I said yes and asked for their business details because I need to trust the company asking my documents, and yes, they stopped replying
TL;DR
OxaPay scammed us for ~$11.5K by claiming that we received dirty funds. Funds might be dirty or not, but this is not something we should deal with as they don't have AML checking. Our system delivers the product as soon as it's approved by the payment gateway; if you don't have a proper AML check, you cannot block our funds. Another evil thing is that they didn't disable our payments after the account was blocked, so they could farm us more.