I found out in transaction history that two unauthorized tips were sent total of 57 USD (I NEVER MADE TIPS WOTH MY OWN).
After that I found out that there was tons of Limbo Transactions too and Ive never played Limbo... (This Limbo bets were almost 0USD, but how and why?)
Strange issue, but I have seen similar type of complaints related to different casinos. In most of those cases, users had 2FA enabled on their account. The support 'GEH' had said that your account will be locked temporarily for the investigation. Is your account still locked there? Was there any unusual IP activity on your 'sessions' (can be seen in security page)? The first tip was made on 28th January, and the second was on 3rd February. It took too long for you to notice the unusual activity of your account.
It will be helpful if you post your user id here, '
holydarkness' will forward it to the BCgame team to make the investigation process faster.
Thank you so much for your answer.
Ill explain you in details:
On 28th January I won some money. My balance was like 260 USD. Then I withdrawed 230 USD and I left 30 USD on BC balance to play in future. After some hours I came back to platform and saw that my balance was 0. I was confused. I saw deposit/withdraw and bet transactions that day but nothing was threr3, so I thaught that I remembered incorrectly and I withdrawed all money I had.
On 3rd February, when second TIP happend. I was playing Slot and suddenly I saw with my own eyes how unexpectedly my balance changed with approx - 27 USD. Only after that I messaged support and he told me that I sent that money as a TIP. After that I realised that maybe there was same case on 28th January and I checked Tip transactions and I found that.
If you are familiar with BC.game platform, they have strange transactions page for tips. Because TIPS are in BONUS category. Thats why I didnt realised that issue earlier.
My BC.game user ID: 6840604