I doubt if this casino's presence is fully recognized on this platform because I have never seen any name of such and as a matter of fact, the casino name sounds strange here.
Actually, they have an official announcement here. Here is the link to it:
RakeBit ann threadThe thread is not quite active and that’s probably why you have missed it and the name doesn’t sound familiar.
OP, their official representative has been online just few hours ago. Since he is still active, I suggest sending him a pm or posting on their thread to attract his attention. Maybe he will be able to help you resolve this issue.