Good day, everyone. My apologies for the late response, as I was waiting for details from the sports bet provider(s).
For the account in question:
1. The player was detected engaging in robot betting.
2. The player used software to log in to the site.
3. These statuses have been confirmed by the sports provider.
Therefore, the final verdict is to void the bet and close the account in question. However, the last deposit is refundable.
Can you please share the part of your ToS which using this kind of software to bet is not allowed? AFAIK this is just an automated betting that doesn’t increase the chance of winning of players.
It’s my first time to witness such tools on betting so please explain to us what’s the danger on your side if player use this tool on their bet?
I would also like to add, that I have been betting for many years sucessfully.
I have never ever heard of anyone using robots or bots to auto bet or seen any sort of software that logs into a site.
The closest thing would be a site like surebets.com which shows EV betting opportunities, or a betting model which is just game data that gives you predicitions.
They have just spent a week thinking of any excuse to not pay my winnings.