So several months ago my phone was stolen, I lost 2fa so I contacted support and they say my information doesn’t match my kyc1 information. Which makes no sense I know for a fact I set it to my name… so I sent support a great load of proof proving I’m the owner of the account from the email I signed up with but support just tells me they can’t verify the information. I ask them why and no response, I’ve sent numerous emails to them asking them to to see the data they have on me but they’ve said nothing now. I have a high-roller affiliate and haven’t even touched my AD2 yet as this has gone on 8 months now with no resolve.
The whole thing just reeks of skem.
I don’t know what else to do besides get a lawyer in caracao or something.
But don’t trust shuffle they’ll steal your account whenever they see the opportunity.