Brother just check there telegram group , just people complain about this trash company , tell now , over 1 year and my problem not solved , they request me to provide "Please provide the info backing the source of the rest of the funds." and that's require me to create contract's with my clients , and my clients does not have to provide me with there private information , so the KYC is complete but they won't unlock it
I imagine your feelings. I guess the best idea is to repeat sending your complaints.
The official authorities should react sometime.