Metawin is one of the most or most generous gambling companies with marketing, giveaway, airdrop to their community. I feel like, and agree with you, that Skel and Metawin company are not tired and they are continuing their mass bonuses to community.
They are very active in both interactions with community and marketing initiatives since their presence in Bitcoin forum, I have never seen their lack of activities in the forum and on social media. It's a great platform with high trust by keeping up their promises and dedication to support their customers in all situations so far, as well as solid development and marketing strateties over a quite long time.
I believe that there is no secret in Metawin's success but there is a good reason why they are becoming so popular and I personally don't understand why other casinos have such a bad marketing and management approach. The reason Metawin is so successful and growing every day is that Skel Horn, the owner of the company, has a relationship with the customers. He directly communicates with them and acts like he is among them and not a big boss who hides in the shadows. On Metawin, gamblers feel appreciated and listened to, and customers feel valuable. I believe this is the reason why Metawin is so successful, besides Web3 and tons of promotions.
If truly the owner of the casino interacts freely with it's customer then it's something to commend on because this is something you don't get to see everytime on all casino I mean it's just like you have said it some of the casino owners never show their faces at all or get to involved in anything publicly concerning the casino not only if the situation has called for the attention and even at that they still have people to fill up that space.