They say their ceo account was hacked and that is what led to all of these, so apparently their ceo had access to all their system resources, isn't that a poor way to secure people's data and funds? So many people in the community do not believe that Xeggex is telling the complete truth here, with some people even suspecting a rugpull.

Right now whoever had funds there just has to hope that this comes to a 'good' end, when a service says they are undecided if they will continue operating, you can be sure that something very serious has happened, they might be insolvent right now.