That's a good news, but I expect your team to respond quickly when the hot wallet becomes empty. We haven't seen any complaints against Bitvest here except this one: Big wins on Bitvest!! Calling the attention of Lightlord
But the result of the complaint wasn't positive. Running a signature campaign is obviously good to get some attention and visibility here in the forum. As 'Don Pedro Dinero' has said above, you should hire someone to give updates here on a regular basis and to forward the complaints to you.