The user called "holydarkness" always claims to have a contact who works for the casino where you have the problem, but this is totally false. Be very careful with "holydarkness" he is one of the biggest scammers on the forum.
A scam is not being moderated in here, everyone in here is a user and helping you is do a voluntary job. Watching him @holydarkness, helping a case are mostly via PM BTT or first time he reached the casino could be via (Live-chats or Emails). If you think, his help are not helping then you are freely to ask some other help and perhaps tried CASINO Guru or AskGambler. Man, you're blamming for someone who doing a charity work while scam is not being moderated in BTT. Gods, help me.