I have created my Rollbit account way back 2023 and been playing there since then. Yesterday when trying to withdraw, I'm getting the message "functionality is temporarily restricted for this account". This is the 1st time it happened to me. I was able to withdraw multiple times before. I've completed level 3 KYC and have no problems withdrawing, this is the 1st time it happened to me.

When talking to support, it keeps asking to list my other accounts on Rollbit. Is this a bot? It keeps asking the same question. I told them that I only have one as I have been playing since Oct 2023. Why would I need another account?

My username on Rollbit is PapiShot.

This is my KYC verification - https://ibb.co/qYzCkZMf
My previous withdrawals in which I didn't encounter any problems - https://ibb.co/W4FT9J5V
The support in which it keeps repeating the same questions. I talked to 2 other supports as well and they ask the same - https://ibb.co/TMgGsLPy

Any help would be appreciated. Thanks.