Welcome to the forum, I went to research about your casino and I see that at casino.guro your casino has a very negative evaluation, and there are no customer complaints which is a good thing, but according to casino.guro your casino has a maximum daily withdrawal limit for winners and does not have live support and evaluated support 24 hours a day.

https://casino.guru/betkin-casino-review#tab=js-tab-detail-homepage

casino.guro also said that your casino only accepts cryptocurrencies, maybe you should ask them to correct this, because in this thread you said that your casino accepts FIAT and that it has 24-hour support