Hello,
My account is fine now. I was able to withdraw.
Apologies for making a scam accusation. I just want to reach someone because I got frustrated with the support as it keeps asking the same questions over and over.
Thanks for the help.
Good news this got resolved, glad it went that way. What's alarming though is that we have yet another case where they mistreated a customer, accusing him to have multiple accounts, and suddenly he doesn't? I mean come on? How often is this supposed to happen? Those are not isolated incidents anymore. This is some rude behavior first of all and then they are even wrong wrong about it, that's crazy.
Obviously their "detection system" is more than flawed and need to be checked. Also the way they approach things, not listening and always repeating "list your other accounts" is straight up garbage.