Hi, I have been reading this forum for a while and today I have a request of my own:
In January, I ordered the Canaan Avalon Nano 3S Miner, which was delivered just over a week ago. I put the device into operation on the same day and started setting it up step by step according to the operating instructions. I already had the required Avalon Family app, the device was recognized via Bluetooth and I was able to successfully add it to devices in the app. The next step was to set up my local Wi-Fi in the Miner. This is done with the app, which is connected to the miner via Bluetooth. I was able to select my Wi-Fi network in the drop-down field and enter the corresponding password. At first, the pop-up window “Error” appeared. Even after two further attempts, no connection could be established. When I tried again the next day, after selecting the WiFi network and entering the password, “Please turn on WiFi” appeared instead of “Error” (although the WiFi was active). As a result, I was still unable to put the device into operation until today (the display shows: IP: 0:0:0:0).
I contacted the seller several times by email, but the proposed solutions were not successful, as all the checkpoints were met (2.4 ghz WiFi, password and WiFi correct, etc.). The seller then asked me to test the device in a different WLAN, which I was able to do this weekend. However, exactly the same error, no connection to the WLAN possible here either.
I contacted Canaan support a week ago and again three days ago. However, I have still not received any answer or reply from the manufacturer. I find that very disappointing.
I have been using the predecessor model Avalon Nano 3 successfully as a solo miner and heater for my bathroom for about 2 months and initially there were also problems with the WLAN connection with this device (the connection setup is different here, however), but these were resolved within two days and the first device has been running successfully ever since.
Perhaps one of you has an idea of how to solve the problem? I would be glad about your advice. Otherwise I will wait and see what the seller answers me and whether I get any response from the disappointing Canaan support.
Thank you!