Based on his comment, I think he is just curious on whether this casino still process shipping of physical rewards which they offer through their promotion while this casino is having trouble processing withdrawal and fixing VIP benefits issue. His concern and curiosity is valid because I personally wonder if they can still process this shipping of times depsite having a lot of issue.
Converting to Bitcoin reward is the most convenient way to receive rewards to this point.
Has anyone ever converted RP to physical rewards tho? I don't remember seeing one person doing it. Even in the good ol days when everything was running smoothly.
Now i wouldn't dare do anything except withdraw BTC from the site, since that seems to be still working