Wouldn’t trust their VIP programs , deposited $10k, won $6k, was promised $5k bonus when i deposit $10k. Didn’t receive anything . Deal with caution
You can't make such accusations against a reputable casino platform without proper and appropriate evidence. If you could provide evidence here, it would certainly be easier to consider, bonuses are usually given only when creating a new account.
And they also give bonuses to the accounts of old gamblers, so I don't believe they will do such a fraud to you.