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Another user scammed by Freewallet

Here is a story we got from another victim of Freewallet KYC scam

Just read the quote:
I first opened my Freewallet account in July 2017 and made my first deposits into the wallet on July 22nd 2017. Over the years I have made several transactions of deposits and withdrawals with no issues until last year November 11th 2024 when I tried to withdrawal my balance of Monero (XMR) and realised that I was unable to do that because my account was suspended plus I saw that there were many “inactivity fees” that were charged to my account.

I contacted Freewallet asking them why my account was suspended and they told me that I needed to verify my account through their KYC process. I followed their process and submitted all of the documentation requested and then they asked me to submit it again which I did.

I didn’t receive any correspondence or notification via email or the app that they were going to be implementing this change for inactivity and when I highlighted this to them they said that they can change their terms and conditions as they like simply because it is their platform.

Before the “inactivity fees” which started on January 24th 2024, I had a balance of 52.705008864013 XMR, as of writing this email I have 49.634103975904 XMR. As you can see they have stolen hundreds of dollars of funds already.

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We published this users story on Medium and Reddit. But everything Freewallet did - they just sent numerous abuses on my account so it was blocked. Instead of helping their clients all they do - just try to hide the evidence of their FRAUD!