I just tried to contact their live support to get an answer, but I received the same message: "We will be back online tomorrow." It seems that live support is not available 24/7. It would be helpful if they mentioned their working hours so we know exactly when they will be back online.
Have you made any questions there? I have just asked them to get reply later on they asked the mail from me, maybe they have the traditional customer support service or may be there were in under developing. Btw, I asked there to know about the minimum wager requirement for the general deposit to withdrawal. I will let here know if I get the answer tomorrow.
Anyway, I would like to suggest the betkin.com hire a ANN thread manager for making this ANN thread active although they were running a signature campaign it will be more good result for them.