Hey again, basically I used Betspino website for a while, have won like +- 500/600$ in total, tried to withdraw these funds. I have waited 4 days for the approval (didn't approve lol) and now suddenly got the mail about my accounts clousure. I didn't break any rule, didn't cheat or anything like that, so It's strange af. What's more they took my funds, didn't withdraw them, and simply closed my account so I can't do anything. What should I do in this situation?


Mail from BetSpino:
Hello!

I’m writing you regarding your account closure. Alas, we have to suspend our cooperation with you due to a violation of our Terms of use and following rules:

Betspino has a strict anti-fraud policy. If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) including, but not limited to:
development of strategies aimed at obtaining unfair winnings;
fraudulent actions against SkyGrow Group Limitada or its payment providers;
using unfair external factors or influences (commonly known as cheating);

If SkyGrow Group Limitada has reasonable grounds to believe that the User has participated in or has been connected with any form of fraudulent activity (on the basis of anti-fraud, anti-cheating, and collusion detection practices used by SkyGrow Group Limitada as well as its gaming partners and other suppliers which are commonly used in the gambling and gaming industry) or that any suspicious actions (activity) are taking place with the User`s account, Betspino reserves the right to request up-to-date documents from the Users, conduct an interview (Skype call or Zoom call) with a user, request confirmation of source of funds or/and a high-resolution and visible photo of a user`s selfie with his/her up-to date documents near his/her face, even though the User have passed identity verification in the past. The User is obliged to collaborate with Betspino with regard to such check and to provide any information and document deemed necessary by Betspino.

Have a nice day and thank you for your understanding!

Regards,
Customer Success
@Betspino Casino
Kind Regards
Betspino Team

Ticket ID: YFIRHN