Betpanda, your responses are nothing new—just the same vague and repetitive justifications that do not address the core issue.

1) Transparency?
You claim to be "as transparent as possible," yet AskGamblers (my compliant here) itself stated that you failed to provide reasonable justification or solid evidence. If that’s the case, how can you call yourselves transparent?

2) Confiscating my deposit?
You keep citing your "ANTI-FRAUD POLICY," but nowhere in your Terms does it explicitly state that a player’s deposit can be confiscated in this manner. Bookmakers that void bets return the stake to the player—you simply took everything.

3) Legality?
Saying you operate legally under Costa Rican laws is meaningless when your practices go against industry standards and fairness. Being legally registered doesn’t mean your actions are ethical.

4) Following your rules?
If your rules allow you to take players’ money without justification, then the problem is your rules. A fair casino wouldn’t have this issue in the first place.

The fact remains: you took my money and haven’t provided a legitimate reason. If you had real proof, you would have shared it with AskGamblers instead of getting my complaint closed as "unresolved."

In Italian, there’s a perfect term for companies like yours: "siete dei paraculo" It means you twist words and hide behind technicalities to justify unfair actions.

No legitimate bookmaker operates like this.