We have made a lot of changes to the withdraw system about a month ago.
1) Users can withdraw normally
2) Users can lock their withdraw
3) Users can permanently lock their withdraw.
So you can't play it a way.
Also have increased hot wallet, so withdraws have been instant since. We have been checking it on a regular basis to ensure quick times.
With large withdraws and/or if it runs out, the user can lock the withdraw.
All the 2 listed above is good but the number 3 which a user will permanently lock their withdrawal and not account is somehow odd for me. A user can decide to lock his funds for future use and not to permanently lock them then who will use them again. The trust system goes any casino is the withdrawal system and if the system is smooth and normal then the casino is already a reputable one. And that means your casino is on the good line with gamblers.
I agree with you on this remark. Permanently locking withdrawal is a bit useless to do since no one will want to leave funds on the casino permanently if they want to quit gambling.
I think the feature to lock withdrawal with date parameters is much better rather than offering a permanently lock withdrawal because this is a troubling feature if someone use this feature by accident and lock his fund permanently.