Regarding customer support, in the BTCGOSU review I read that live chat is included in the negative points of Betkin Casino because it is not available 24/7.
I think this is in contrast to Betkin's claim, which is available on their website. They say that Betkin's support team is available 24/7. I think everyone can read it on the Web.
I think they also need to improve in this sector. Customer support will be very important to give an impression to customers. If they leave customers with a long response, it will definitely cause dissatisfaction.
They need to improve their support availability and accessibility as customers mostly don't want to wait for too long time. Especially if issues related to account status like suspended, terminated or fund related issues like Withdrawal approval takes too long time. With such money related issues, customers usually would prefer instantly support, and don't want to wait some hours or days.
Definitely there are enough space, time for changes in customer support and more things that can help their customers and benefit their business.