Based on his comment, I think he is just curious on whether this casino still process shipping of physical rewards which they offer through their promotion while this casino is having trouble processing withdrawal and fixing VIP benefits issue. His concern and curiosity is valid because I personally wonder if they can still process this shipping of times depsite having a lot of issue.
Converting to Bitcoin reward is the most convenient way to receive rewards to this point.
Personally feeling that I doubt they would be able to ship the physical reward because I kinda have a feeling that they might be running the site on auto-pilot for larger amount of time.
If they can go to the extent of buying the reward and then shipping it then I certainly believe that they can hire a good developer to fix their bugs on the site.
Sorry but I do not think there be any way this guys will ship a physical reward if anyone would ask or request it, or choose to have a physical reward shipped over to them, this is based on the circumstances surrounding the site and their operations at the moment.
It's actually been a while since I last visited the site to be honest, and I don't know if theyve announced the winner of their last lambo lottery, if they haven't, then I personally will also believe that the site is definitely running on auto-pilot where most of the functions have been set up to run on their own, with minor and periodic checks.
Possibly this is the reason why withdrawals take a bit of time before it gets processed because the request have to sit there until someone comes around to approve it.
If this be the actual case, there is no way this guys will ship a physical reward.