We can't say for sure if that accusation is legit or not but from the look of things, that guy is way too forward to have declared a platform as a scam simply because his verification documents are taking longer than expected to get confirmed.
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If this is the case, a little patience goes a long way and he should have his full access of the account in no time, but then again KYC process shouldn't take forever as other players and watching how this is being handled and wouldn't want to be in their shoes.

Am just hoping,  Betpanda can work with KYC service providers like "sumsub" in the future who would make this process a breeze as they kind of keep a file on user's and you can simply verify it's you and data is verified in no time. ** of course Data conscious users this isn't the best option to trade privacy for convenience **