Hello everyone,

I recently had my account permanently banned due to an alleged breach of the Terms of Service. However, I have provided all the required verification documents, and my request was still rejected without a clear explanation.

I still have funds in my account, and I have not been given any information on how to retrieve them. When I contacted support, they simply stated that I can no longer use their services, but they did not provide any appeal process or further clarification.

Has anyone experienced a similar situation? Are there any alternative ways to appeal this decision or escalate the issue? Any advice would be greatly appreciated.

Thank you in advance!