Account Banned Unfairly
My account zhendehennan has been permanently banned without any valid reason. I still have a significant amount of funds in my account, and I have never even made a single withdrawal. Now your team is telling me that I have no option to appeal.
All the documents I submitted were 100% genuine and valid, and I do not understand why my account has been banned. Please help me resolve this issue. If any additional documents are needed, I am willing to cooperate and provide them.
I saw your post in the Scam Accusations thread and from some screenshots it seems they ask you to go through live KYC and you can't complete it which means they suspect you are using another identity/friends or other parties, well this makes your account in a worse situation. We have no way to help you further but if you feel on the right track you can take another step for example through a third party yeah at least you get your money back but if you are on the wrong track then you have to forget it, all will be in vain if they have flagged your account.