Trust pilot review have no impact on most service and this is because most people believe that the reviews there are most not from people that used the service which means a casino can pay a few bucks to get people to write nice reviews for them on trust pilot making it look like they are providing good service meanwhile they are just scamming their users.

So it would be better to locate casinoguru and let them know about your situation; review on casinoguru will have more impact on the site than the one on TrustPilot.