I got some unsatisfactory answer if am to be honest, was told to contact wallet providers or something in those lines which was a very strange response tbh, other exchanges and sportsbooks do get to do this manually but am wondering why this cant be done here

. And contacting wallet providers was never going to help because this isn't fiat or PayPal were a charge back is at the click of a button.
But I have made my peace because the writing is on the wall that i have lost these coins, but for my record will stick transaction id here for safe keeping to insure funds aren't spent without alerting me.
Not to be spent TX ( see you later my dinosaur 🦕)
https://opbnb.bscscan.com/tx/0x6503f2fceb047687c6f7ab209fe85ab2e58fc185d9d36c7794ca93f58578b5b7Sorry about the bad experience. In most cases, when a platform does not support a certain chain, chances of getting back those funds are pretty low even when they have the private keys to the wallets. This is because it puts the other funds at risk (Private keys and seeds can easily get exposed/compromised, leading to unwanted hacks)
Maybe convincing them to support the network you deposited your coins could help in the future... you never know
