Hello,
I'd like to give an update on this one.
We pressed our sportsbook provider very extensively to give us the full evidence, we were unsatisfied with our sports providers findings and therefore reinstated the winnings and processed the withdrawal.
We are looking at changing sportsbooks, as the issues are both hurting customer experience & our reputation.
Congratulations on your winnings karandin.
Why do you need to 'press' your sportsbook provider, doesn't the provider work for you giving service for money.
If they fully manage the whole process it looks that they hurt your brand and business with this decisions.
Definitely, I really enjoyed Razed as a site and the community there but I had 2 issues with the sportsbook that made me leave the site. I will be happy to see them having a new provider.