This my first time seeing this kind of casino and I think if you have any problem they needed to settle, it's better you write to there support so that you can get things done with them. I don't think they have been in this community because.
Just try and write to there support maybe through email or from the website. Also you need to be careful about many of these online casinos that are claims to be reputable and pay fast. There are so many casinos that would not do according to what they claimed.
Make sure you do research before jumping on any new casino for any bet.