It's obviously showing that it's worth it cause I mean there are loads of casino that troop in the forum every now and then. The casino themselves are getting the traffic they need and that's why many choose to still advertise here in the community. As for the customer service response of a casino, this issue has cause so many casino to have bad image which was obviously something that wanted to affected bc.game at first but they rectify it and moved on.
You must have also seen some casinos that eventually had to stop their signature campaign in just 2 or 4 weeks. Each casino must have its target and expectations regarding running a signature campaign. After the first deadline they agreed, they will review the impact of the campaign on their casino.
Since they are planning to hold another campaign, I am sure their expectation for advertising on the forum will also be quite high. We all hope they respond to some input and follow up on the development of their platform.